HEALTHY LEVELS OF PATIENT SATISFACTION AT FORTH VALLEY ROYAL HOSPITAL

An overwhelming majority of patients are rating their experience of care at Forth Valley Royal Hospital as highly positive.

The latest Inpatient Experience Survey, published by Scotland’s Chief Statistician this week, reveals that 86% of patients at the Larbert hospital said their overall experience was positive – up from 82% two years ago.

The local satisfaction rating matched that of the Scotland-wide findings, with the national figure rising from 83% to 86% since the 2016 survey.

About 20,000 patients across Scotland who had an overnight stay in hospital, including about 400 in the NHS Forth Valley area, were selected at random to answer a range of questions covering topics such as the hospital environment, staff and operations.

Patients were asked to rate their experience out of 10, with an answer of 7 and above being regarded as positive. At Forth Valley Royal Hospital, 37% of patients gave their overall care full marks, with a further 23% scoring it 9 out of 10.

Local patients were particularly pleased about experiences with the staff who cared for them, recording a positive rating of 91%, while 89% were pleased with the hospital and ward environment.

Welcoming the findings, Falkirk West MSP Michael Matheson said: “This survey clearly shows that the vast majority of hospital patients believe that the NHS in Scotland delivers a great service and are very satisfied with the levels of care they receive.

“It’s particularly pleasing to see the improvement in the overall patient satisfaction rating at Forth Valley Royal Hospital over the past two years.

“While the SNP Government has invested record amounts in our health service, these impressive levels of patient satisfaction could not have been achieved without the hard work of our NHS staff and I thank all employees at Forth Valley Royal Hospital for their dedication and professionalism.

“The Scottish Government is committed to keep learning from the feedback we receive from patients as we continue to strive to improve our world-class health service even further.”